May 2017 Saturday Seminar - OTTAWA

Topic: How to Turn Conflict into a Positive Catalyst for Change

How do you foster a more effective, less stressful work environment when there are different personalities with varying points of view? Wherever people congregate, conflict is inevitable and there are few circumstances worse than when conflicts flare up and aren’t properly resolved. It’s stressful, it’s frustrating, and it zaps our energy. Conflict can seriously jeopardize stakeholder engagement and project success.

Learn the essential tools and techniques to reduce the amount and seriousness of conflict, how to deal with conflict appropriately when it does arise, and how to benefit from the opportunities available to us in conflict situations.


Presenter: Frances Paquette

Frances Paquette is an accomplished leadership and executive coach, as well as a consultant, author, speaker and trainer. She works primarily with Project Management Professionals (PMP), and those others who find themselves managing projects, to prevent and resolve the people problems that jeopardize project success. She specializes in sharing the exceptional human communication and leadership tools and techniques that produce truly outstanding results.

An insatiable curiosity coupled with a dedication to life-long learning has led to an eclectic background of training and experience. This has provided Frances with a jam-packed tool-box to draw from when working with her clients.

Frances holds the Project Management Professional (PMP), Professional Certified Coach (PCC), Certified Effectiveness Coach (CEC), Certified Mentor Coach (CMC), and Consulting Hypnotist (CH) credentials; and is a master practitioner of Neuro-linguistic Programming, a human behavioural studies (DISC) trainer, and an alternative dispute resolution (ADR) practitioner/trainer. 

Within the information technology field, Frances has over 20 years experience in a variety of technical and management roles within both government and private industry. Prior to entering the information technology field she was an accountant in the aerospace and communication consulting fields.

Frances is a former Director of Communications for the Project Management Institute’s Ottawa Valley/Outaouais Chapter (PMI-OVOC), has served as a subject matter expert for the International Coach Federation (ICF), and is a former ICF Ottawa Chapter President.


**This is a joint presentation pilot project to share between Ottawa location and Kingston location with professional AV to ensure a quality interactive event is had that allows full participation by both audiences.   Please ensure you register for the correct location that you will be physically attending.

Event Information:



Four (4) PDUs are applicable for PMPs who attend this four (4) hour Seminar. 4 PDU's have been applied to the Leadership category of the PMI Talent Triangle. Note that PMI OVOC registers PDUs for PMI OVOC members only.



Please ensure that you sign the Sign-In Sheet, as this is the official source document verifying your attendance.



Saturday, May 27, 2017
8:30 AM - 12:30 PM




Ottawa Conference and Event Centre
200 Coventry Road
Ottawa, Ontario, Canada
K1K 4S4



Complimentary underground parking is provided at the Ottawa Conference and Event Centre. Underground parking is located on the right hand side once enter the parking lot from Coventry Road. The garage door opens automatically when a vehicle pulls up.



Business Casual



7:30 AM Registration check-in
7:45 AM Buffet breakfast is served
8:30 AM Presentation starts
10:20 AM 10 minute refreshment break
12:30 PM Presentation ends



Early Bird - Ends 04 May 2017
Non Member

$75.00 plus 13% HST
$90.00 plus 13% HST


Regular Rate - 05 May - 18 May 2017
Non Member

$85.00 plus 13% HST
$100.00 plus 13% HST


Late Rate - 19 May - 27 May 2017
Non Member

$95.00 plus 13% HST
$110.00 plus 13% HST

    Student Rate $30.09 plus 13% HST



Chilled Fruit Juices
Assorted Low-Fat Yogurts and Granola
Sliced Fresh Seasonal Fruit
Domestic Cheese Platter
Scrambled Eggs Crisp Bacon and Sausage
Home Fried Potatoes
Coffee, Tea and Decaffeinated Coffee



Please contact Tina Hughes at of any serious allergies so that an alternate meal can be prepared. Please advise Tina at least 1 week prior to event date.



To request a refund, you must send an email to no later than 12:00 NOON EST, on the Tuesday before the Saturday Seminar. No further refunds will be processed after this deadline. Please note that a cancellation fee of $25.00 will apply to all refunds.

Event Registrar: Tina Hughes
Phone: (613) 283-2697, Ext 4


: Please note that when you register on line for an OVOC event, you should receive 2 confirmation emails – one from the OVOC registration system and one from the chapter’s secure PayPal account. If you fail to receive these 2 automated emails, please contact the Event Registrar at as soon as possible.

Event Properties

Event Date 05-27-2017 8:30 am
Event End Date 05-27-2017 12:30 pm
Cut off date 05-25-2017 11:55 pm
Individual Price CAD $100.00
Late Fee CAD $10.00(From 05-19-2017)
Location Ottawa Conference & Event Centre
We are no longer accepting registration for this event